IntraHealth International and UNICEF

mHero is a mobile phone based communication system that uses two-way, basic text messaging to connect to ministry of health and health workers.

Product description Brand name and product description

mHero is a two-way mobile phone-based communication system that uses basic text messaging or SMS to connect to ministries of health, health workers, and community health workers. This product was created to support health sector communication during the Ebola outbreak in Liberia in August 2014. Since then, the platform has been integrated by the Ministry of Health and Social Welfare into its health information system infrastructure to meet communication needs of variety of health services.

As of May 2019, this platform has been implemented in Guinea, Liberia, Mali, Senegal, Sierra Leone and Tanzania


Target region(s) Target region for distribution/implementation (listed by country if specified)

West Africa: Guinea, Liberia, Sierra Leone, Mali

Distributors/implementing organizations Organization(s) distributing/deploying this product directly to communities/individuals?"
Market suggested retail price Price per unit or service price per usage/terms (USD). Subsidies noted.

mHero is free to use. The biggest cost associated with implementing this product is capacity building within ministries of health to ensure that it can be effectively situated within the existing program. One typical expense for building capacity within ministry is the addition of a salaried staff member to maintain the program.Interview with representative

Additionally, the ministry must obtain a short code from a Mobile Network Operator (MNO) to ensure no SMS costs to health workers. The cost of a short code is typically a couple thousand dollars per 3 months, but in some cases the MNO provides a short code for free.Interview with representative

Competitive landscape Similar products available on the market. May not be a comprehensive listing.
SDG targeted United Nations Sustainable Development Goals (SDGs) targeted with this product/application/service

Goal 3: Good health and well-being

Target user(s) Target user/consumer base (country, income segment)

Ministries of health, health workers, and health information system community

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