mHero

mHero can work with any health workforce information system or communication software that is compliant with the global OpenHIE principles for health information exchange. Health officials can use mHero to:

– Communicate critical messages to health workers during a crisis or emergency response

– Target messages to health workers based on cadre, location, or skill set

– Collect critical information that powers resilient health systems, including stock levels, routine and one-time assessments, and validation of health worker and facility data

– Provide care reminders and manage client referrals to strengthen clinical support

Ministries of Health must have internet in order to use this system. MHero provides ministries with a cloud server for back-up.^{Interview with representative} RapidPro has the capability to use interactive voice response (IVR) although this feature is not being used for most mHero messages.^{Interview with representative}

Tools and resources are available on the mHero website to assist implementers and donors with effectively using mHero. IntraHealth provides guidance to ministry staff while setting up mHero.

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mHero was piloted in four counties in Liberia in December 2014. During the pilot, mHero sent an SMS message to 482 health workers. Of the 289 health workers reached, 57% (n=165) responded to the first mHero message and three-fourths (72% or n=119) of those who responded to the first message completed all 15 questions in the workflow.

The pilot was also successfully tested in Sierra Leone. A validation message was sent to over 8,000 health workers and 2,181 individuals responded to the first message.

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