Gojek

Gojek Tech

Gojek is a mobile application that connects commuters to drivers in Southeast Asia.

Snapshot
Manufacturing & delivery
Performance & use
Research & standards
Feedback

Product description Brand name and product description

Gojek was founded in 2010 in Indonesia as a call centre connecting local ojeks (motorcycle taxis) with commuters. It has since expanded further into the Southeast Asian market, developing into an on-demand multi-service app offering ride-hailing services.

Target region(s) Target region for distribution/implementation (listed by country if specified)

Southeast Asia

Distributors/implementing organizations Organization(s) distributing/deploying this product directly to communities/individuals?"

Gojek Tech

Market suggested retail price Price per unit or service price per usage/terms (USD). Subsidies noted.

The mobile application is available for free download. A fare estimator is available here. Fares are sometimes adjusted by the surge multiplier.

Competitive landscape Similar products available on the market. May not be a comprehensive listing.

Grab, and other traditional taxi services.

SDG targeted United Nations Sustainable Development Goals (SDGs) targeted with this product/application/service

Goal 8: Decent work and economic growth

Goal 9: Industry, innovation and infrastructure

Goal 11: Sustainable cities and communities

Target user(s) Target user/consumer base (country, income segment)

Commuters

Manufacturing/building method(s) Detail regarding solution production or construction method (instructions, mass production capacity, custom made,etc...)

N/A

Product Intellectual Property Open source/IP protected (note patent)/trade secret/other?

Trademarked

User Provision Model Where can the product be purchased/acquired by end users?

The application is available for free download via Google or Apple app stores.

Distribution to date Number of units that have been deployed, downloads or users to date

As of 2020, there have been 50,000,000+ Android installs.

Fields marked are sourced values that have been evaluated by the manufacturer or a third party, all others are design specifications.

Compatible Devices (smartphone, tablet, PC)

Smartphone, tablet

Permanent network connectivity required (Y/N)

Stable internet connection required and an active GPS to help the map detect location appropriately

Literacy support (Y/N)

Languages available

English, Indonesian, Thai, Vietnamese

Additional features required (GPS, camera, etc.)

GPS

Application size

iOS: 394.2 MB (Version 3.51) Android: 74MB (Version 3.53.1)

Application rating

iOS: 3+ Android: 4+

Number of downloads

Android: 50,000,000+

Operating system and version

iOS: Requires iOS 10.0 or later Android: 4.4 and up

Passenger capacity

GoRide offers motorbikes with 1 person capacity GoCar offers cars with 4 person capacity (6-seater options exist where GoCar (L) services are available)

Design specifications Component and Operation overview including power, portability, facility requirements, preventative maintenance and user training requirements

The Gojek app allows users to access over 20 services ranging from transportation to food delivery, massage and e-money. The transportation services include: GoRide, a ride-hailing service for motorcycles; GoCar a ride-hailing service for cars; GoSend, an on-demand courier service; and GoBox, a service for moving large items using pickups and larger trucks.

GoRide allows trips up to 30 km, GoCar allows trips up to 100 km. Both ride-hailing services offer vehicles 24/7 with the option to make multiple orders at a time. Once a driver is booked they can be contacted via calls, in-app chat or SMS depending on internet connection. Payment can be made in cash or by registering a credit/debit card on the Gojek app.

Product schematics Design and assembly illustrations

How to order GoCar:

Technical support Technical support provided by

Users can contact Gojek for support via the in-app help function, by email or by phoning the 24/7 customer care line.

Replacement components Availability of replacement components (in-country, by order,...)

N/A

Lifecycle Disposal and warranty

N/A

Manufacturer specified performance targets Designer / Manufacturer specified targets

By providing access to products and services across multiple sectors, Gojek aims to help create more value for society, improve efficiency and productivity, and boost financial inclusion.

Gojek aims to deliver economic impact for the countries it serves. The company aims to help their driver-partners with fair incentives and policies and aims to support the growth of MSMEs (Micro, Small and Medium-Sized Enterprises) by increasing their transaction volumes and earnings.

Vetted performance Findings of manufacturer evaluations or independent testing centers

A study conducted by Lembaga Demografi Faculty of Economics and Business Universitas Indonesia (LD FEB UI) in collaboration with GoJek Indonesia determined that as of 2018, Gojek contributed approximately $3 billion to the Indonesian economy. Specific to the transport services, the study reported that the average income of driver-partners increased by 45% for GoRide and 42% for GoCar partners.

User reviews can be found on iOS and Android app pages.

Testing organizations Independent lab, academic research centers, etc.

No third-party organizations, only testing performed by the designer.

Safety Potential hazards / risks related to operation of this product

The ride-hailing services offer a Safe Trip Kit feature with information on trip insurance, a safety handbook covering safety efforts and features provided by Gojek and a Live Trip Sharing function. The trip sharing function enables selected contacts of the ride-hailing customers to view live updates of the journey and information about the driver.

The app offers an Emergency Help button which notifies Gojek’s emergency help unit to call the user.

Complementary technical systems Performance of this product is improved with another technology (eg. Cookstoves and Wind-blocking skirts)

A stable internet connection and an active GPS are required to help the map detect location appropriately.

Academic research Academic research related to the product (e.g. published papers in peer-reviewed journals)

Malawani, A., Salahudin, S., Qodir, Z., Jafar Loilatu, M., Nurmandi, A., 2020, The Evolution of “GOJEK” as an Indonesian Urban Mobile Ride Hailing Model Study Case: Public and Government Regulatory Responses on Urban Mobile Ride Hailing, HCI International 2020 – Posters, Communications in Computer and Information Science, 1226, pp. 429-438.

Fakhriyah, P., 2020, The Influence of Online Transportation Services (Gojek) on the Expansion of Working Areas for Communities in Cimahi City, Comm-Edu (Community Education Journal), 3, pp. 34-41.

Marsusanti, E., Susilawati, S., Nugraha, R. and Koeswara, T., 2018, Factors Affecting Gojek Driver Income, Jurnal Swabumi, 6 pp. 128-132.

Compliance with regulations Product certifications and standards referenced by designer/manufacturer

All drivers have to be checked and licensed before they are added to the platform and vehicles must be licensed to operate on the platform.

Evaluation methods Evaluation methods/protocols/guidelines referenced by designer or manufacturer.

Customers can rate their driver and provide feedback after a completed order.

Other information

Gojek video on employment opportunities.

Additional services offered on the app can be found under the ‘Services’ tab on Gojek’s website.

In context photographs (0)

You can use the form below to contribute a photo of this product.

In context files & documents (0)

Feedback from users, customers & distributors

Please let us know your experience in using this product through comments below.

Snapshot

Product description Brand name and product description

Target region(s) Target region for distribution/implementation (listed by country if specified)

Southeast Asia

Distributors/implementing organizations Organization(s) distributing/deploying this product directly to communities/individuals?"

Gojek Tech

Market suggested retail price Price per unit or service price per usage/terms (USD). Subsidies noted.

The mobile application is available for free download. A fare estimator is available here. Fares are sometimes adjusted by the surge multiplier.

Competitive landscape Similar products available on the market. May not be a comprehensive listing.

Grab, and other traditional taxi services.

SDG targeted United Nations Sustainable Development Goals (SDGs) targeted with this product/application/service

Goal 8: Decent work and economic growth

Goal 9: Industry, innovation and infrastructure

Goal 11: Sustainable cities and communities

Target user(s) Target user/consumer base (country, income segment)

Commuters

Manufacturing & delivery

Manufacturing/building method(s) Detail regarding solution production or construction method (instructions, mass production capacity, custom made,etc...)

N/A

Product Intellectual Property Open source/IP protected (note patent)/trade secret/other?

Trademarked

User Provision Model Where can the product be purchased/acquired by end users?

The application is available for free download via Google or Apple app stores.

Distribution to date Number of units that have been deployed, downloads or users to date

As of 2020, there have been 50,000,000+ Android installs.

Performance & use

Fields marked are sourced values that have been evaluated by the manufacturer or a third party, all others are design specifications.

Compatible Devices (smartphone, tablet, PC)

Smartphone, tablet

Permanent network connectivity required (Y/N)

Stable internet connection required and an active GPS to help the map detect location appropriately

Literacy support (Y/N)

Languages available

English, Indonesian, Thai, Vietnamese

Additional features required (GPS, camera, etc.)

GPS

Application size

iOS: 394.2 MB (Version 3.51) Android: 74MB (Version 3.53.1)

Application rating

iOS: 3+ Android: 4+

Number of downloads

Android: 50,000,000+

Operating system and version

iOS: Requires iOS 10.0 or later Android: 4.4 and up

Passenger capacity

GoRide offers motorbikes with 1 person capacity GoCar offers cars with 4 person capacity (6-seater options exist where GoCar (L) services are available)

Design specifications Component and Operation overview including power, portability, facility requirements, preventative maintenance and user training requirements

Product schematics Design and assembly illustrations

How to order GoCar:

Technical support Technical support provided by

Users can contact Gojek for support via the in-app help function, by email or by phoning the 24/7 customer care line.

Replacement components Availability of replacement components (in-country, by order,...)

N/A

Lifecycle Disposal and warranty

N/A

Manufacturer specified performance targets Designer / Manufacturer specified targets

By providing access to products and services across multiple sectors, Gojek aims to help create more value for society, improve efficiency and productivity, and boost financial inclusion.

Vetted performance Findings of manufacturer evaluations or independent testing centers

User reviews can be found on iOS and Android app pages.

Testing organizations Independent lab, academic research centers, etc.

No third-party organizations, only testing performed by the designer.

Safety Potential hazards / risks related to operation of this product

The app offers an Emergency Help button which notifies Gojek’s emergency help unit to call the user.

Complementary technical systems Performance of this product is improved with another technology (eg. Cookstoves and Wind-blocking skirts)

A stable internet connection and an active GPS are required to help the map detect location appropriately.

Research & standards

Academic research Academic research related to the product (e.g. published papers in peer-reviewed journals)

Fakhriyah, P., 2020, The Influence of Online Transportation Services (Gojek) on the Expansion of Working Areas for Communities in Cimahi City, Comm-Edu (Community Education Journal), 3, pp. 34-41.

Marsusanti, E., Susilawati, S., Nugraha, R. and Koeswara, T., 2018, Factors Affecting Gojek Driver Income, Jurnal Swabumi, 6 pp. 128-132.

Compliance with regulations Product certifications and standards referenced by designer/manufacturer

All drivers have to be checked and licensed before they are added to the platform and vehicles must be licensed to operate on the platform.

Evaluation methods Evaluation methods/protocols/guidelines referenced by designer or manufacturer.

Customers can rate their driver and provide feedback after a completed order.

Other information

Gojek video on employment opportunities.

Additional services offered on the app can be found under the ‘Services’ tab on Gojek’s website.

Feedback

In context photographs (0)

You can use the form below to contribute a photo of this product.

In context files & documents (0)

Feedback from users, customers & distributors

Please let us know your experience in using this product through comments below.

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In context photographs (0)

In context files & documents (0)

Feedback from users, customers & distributors